Thank you for shopping at Rudi Madhuli (www.rudimadhuli.com). We appreciate your business and want to ensure your complete satisfaction with our products. Please read the following policy carefully, as it outlines our guidelines regarding refunds and returns, in compliance with Facebook’s requirements.

Refunds:

At Rudi Madhuli, we strive to deliver products of the highest quality. In the unlikely event that you receive a product in a damaged condition, we offer compensation. Compensation will only be provided if the product is confirmed to have been delivered in a destroyed condition through our verification process.

To be eligible for compensation, please follow these steps:

1. Upon delivery, carefully inspect the product for any visible damage.
2. If you find that the product is damaged, inform the delivery person immediately and record the details of the damage.
3. Within 24 hours of delivery, contact us at info@rudimadhuli.com with the following information:
   • Your order number
   • Description of the damage
   • Photographs or video evidence of the damaged product

Return Process:

If we determine that your claim for compensation is valid based on the evidence provided, we will guide you through the return process. Please note that all returns are solely for damaged products and not for any other reason.

To initiate the return process, follow these instructions:

1. We will provide you with a return shipping address.
2. Safely package the damaged product, ensuring it is protected during transit.
3. Ship the product back to us using a reputable shipping service.
   • Please note that the return shipping costs will be your responsibility.

Upon receiving the returned product, we will carefully verify the authenticity of the claim. If the claim is deemed valid, we will process the refund as soon as possible using the original payment method.

Returns and Exchanges:

Please be aware that we do not accept returns or exchanges for reasons other than product damage. Once a product is purchased, it cannot be returned or exchanged. We encourage you to make a well-informed decision before placing an order.

Contact Us:

If you have any further questions or concerns regarding our refund and return policy, please contact us at info@rudimadhuli.com. Our customer support team will be happy to assist you.

Please note that this refund and return policy is subject to change without prior notice. We recommend reviewing the policy regularly for any updates.